My son has Forza Horizon 3 on his Series X, and recently when he played it all his DLC and cars he had bought and earned were gone.
Rang Xbox help desk and they told me that I would have to contact the maker of the game. I said Xbox made the game. She said that I would have to contact Playground Games to get an answer. The only option is to email them, which I did. There was a generic reply that said due to Covid they had no idea when they could reply to my enquiry. No joy from them yet.
So I am trying to work out where I can go, or what I can try, to get all the cars etc back.
Now he changed over from a One X to a Series X and all the games were on external drives and just plugged in to the Series X.
Could this have made all his stuff disappear?
If I delete it and reload the game will it automatically then download all the DLC etc?
Or because the game is no longer supported, will I be able to download it?
I have to say that customer support is pretty lacking when you have a game you have spent a fair bit of money on with buying cars and DLC, and you have no one that can fix it for you.