Pre-ordering Xbox games using rewards points - or how Microsoft sneakily misleads and overcharges you

[Haven (Victor)]

@petra-vee-cee

… past it, even though I’m not requesting a refund for the game, just the gift card screwup. Both email responses I’ve received have been curt, poorly formatted stock template emails to the effect of: “We don’t issue refunds after a certain period has passed.” It’s also impossible to speak to a human being about it. I’ve tried two different phone numbers and numerous vitrual chat/callback options on the Xbox support site, and it’s an endless loop directing to the refund form on the site or a virtual chat. I remember years ago phoning Xbox support when my 360 controller was malfunctioning. Went straight through to a human call centre worker who was like, “No worries, we’ll send you a new one. Keep the old one.” Markedly different company culture these days. I expect those jobs no longer exist.

This is something I think one can raise an awareness about. That is the lack of human connection here. Your issue reminds me of when the Zune was around and I went through a similar situation which left a bad taste about Xbox for me. I decided to ask Copilot about this, and it said beyond the support to reach out through social media like twitter and the third option was to reach out to the Microsoft support store.

[Carpenter]

@Haven

I decided to ask Copilot about this, and it said beyond the support to reach out through social media like twitter

I wonder if the moderators and admins here could use their connections to give this a bit more weight?